We are collaborating with Dale Carnegie Training to present our next Lunch and Learn business seminar.
The title is "Exceptional Customer Service from Exceptional People." It will from 11 a.m. to 1:30 p.m. Tuesday, Aug. 5 at the Wharton Civic Center.
Lunch and Learn is series of short business seminars by the Wharton Chamber of Commerce & Agriculture. The seminar series has been sponsored by Exelon's Coastal Bend Generation Station, H-E-B, Moonwalks-N‑More and the Wharton Journal-Spectator.
The topic of customer service was chosen from surveying our members' needs.
Tickets are $15 each for chamber members and $20 for
non-members. Reserve your tickets by contacting us at 979-532-1962 or helpdesk@whartonchamber.com.Ken Marsh, a Certified Dale Carnegie Trainer and Founder and CEO of Fearless Networking, will be the presenter. Marsh is an award-winning author who has written two books on business networking and two books on networking for a job/career.
Marsh is a chair and facilitator of two CEO Peer Advisory Groups. He is a certified Master Senior Trainer in eight courses for Dale Carnegie, and he is also a Growth Coach for business owners and CEOs.
He is the host of "The Word on Fearless Networking" on 100.7 FM and KKHT.com in Houston.
In the past four years Ken has written more than 400 articles on how to build a life and a network for several online magazines.
Marsh is a Rotarian, serving as Co-Chair of the Rotary Youth Leadership Awards program and has been so for the past 11 years.
He is also a Lee Alumni Mentors' of Hope "At-Risk-Youth" mentor for Lee High School in Houston.
Here is some of the points he will cover:
- Explaining why customer service is important.
- Knowing the value of following up and following through.
- Learning how to be a much more effective customer service provider.
- Standing out from the Competition by providing customer service "Magic Moments".
- Discovering how to build customer loyalty
- Knowing the No. 1 way consistently to build long-term customer relationships.
Please plan to be there for this and much more at the next Lunch and Learn business seminar. You get a catered lunch, too!
